Privacy Policy & Terms and Conditions for Grasshopper Text Messaging & Wix Contact Forms

Effective Date: February 1st, 2025.

KEY LIME PIE FACTORY® values your privacy and is committed to protecting your personal information. This Privacy Policy and Terms and Conditions explain how we collect, use, and safeguard information provided through our Grasshopper text messaging service and Wix contact forms. By using these services, you agree to the terms of this policy.

1. Information We Collect

We may collect and process the following information:

 

A. Grasshopper Text Messaging

When you opt-in to receive text messages, we may collect:

• Your phone number

• Any messages you send to us

• Your communication preferences

 

B. Wix Contact Forms

When you submit a contact form on our website, we may collect:

• Your name

• Email address

• Phone number (if provided)

• Any additional information you provide in your message

We do not collect sensitive personal information through these services.

 

2. How We Use Your Information

The information collected through Grasshopper text messaging and Wix contact forms may be used for:

• Communicating with you regarding inquiries, orders, or services

• Sending updates and important notifications (with your consent)

• Providing customer support and responding to messages

• Improving our website, services, and user experience

We do not sell or share your personal information with third parties for marketing purposes.

 

3. Opt-In Form

By opting into our text messaging service, you agree to receive messages from KEY LIME PIE FACTORY®. The opt-in form includes:

• Brand Name: KEY LIME PIE FACTORY® is clearly identified.

• Message Types: Customers can expect to receive service updates, customer support responses, and order-related messages.

• Message Frequency: You will receive up to 4 messages per month.

• Cost Disclosure: Message and data rates may apply.

• Opt-Out Instructions: Unsubscribe at any time by replying STOP or CANCEL. Reply HELP for help.

• Privacy Policy & Terms: You can review our Privacy Policy and our Terms & Conditions at https://www.blondgiraffe.com/privacy-policy  .

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4. How We Protect Your Information to Prevent Unauthorized Sharing of User Data

We take reasonable precautions to safeguard your personal information from unauthorized access, disclosure, or misuse. Our website is hosted on Wix.com, which provides security measures, including encryption and secure data storage. However, no online service is entirely secure, and we cannot guarantee absolute protection.

We implement the following measures to protect user data:

• Encryption: All sensitive data is encrypted during transmission and storage to prevent unauthorized access.

• Access Controls: Only authorized personnel have access to user data, protected by multi-factor authentication.

• Regular Audits: We conduct periodic security audits and compliance checks to identify and mitigate potential vulnerabilities.

 

5. Opting Out of Communications

 

A. Grasshopper Text Messaging

Consumers can unsubscribe at any time by replying STOP or CANCEL to any message. After opting out, you will no longer receive text messages from us, except for transactional or legal notices or text HELP for assistance.

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B. Wix Contact Forms

If you have provided your email or phone number through our Wix contact form and no longer wish to receive communications, you can request removal by contacting us at pies@blondgiraffe.com.

 

6. Third-Party Services

Our website and communication services use third-party platforms:

• Grasshopper: Used for text messaging services. Your interactions with Grasshopper are also subject to their privacy policies and terms of service.

• Wix: Our website and contact forms are hosted on Wix.com, which provides security and data protection features. Your interactions with Wix contact forms are also subject to Wix’s Privacy Policy.

We are not responsible for how these third-party services manage or process your data.

 

7. Terms and Conditions for Text Messaging

 

A. Message Frequency

By opting into our Grasshopper text messaging service, you agree to receive messages at a frequency specified in the opt-in form (e.g., "You may receive up to 4 messages per month").

 

B. Message and Data Rates

Message and data rates may apply to all messages sent and received. These charges depend on your mobile carrier and plan.

 

C. Brand Identification

All messages sent from our service will identify KEY LIME PIE FACTORY® as the sender.

 

D. Opt-Out Instructions

You can unsubscribe from our text messaging service at any time by replying  STOP or CANCEL to opt-out. After opting out, you will no longer receive transactional messages. Text HELP for assistance.

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E. Terms & Conditions Access

Our full Terms & Conditions can be accessed at https://www.blondgiraffe.com/privacy-policy , or text HELP for assistance.

 

F. Sample Messages

Example messages customers may receive:

1. Welcome Message: "Thank you for signing up for KEY LIME PIE FACTORY® updates! You will receive up to 4 messages per month. Reply STOP or CANCEL to unsubscribe. Msg & data rates may apply."

2. Order Update: "Your order #1234 has been shipped! Track your package at USPS LINK. Reply STOP or CANCEL to opt-out of future updates."

3. Customer Support Response: "Hello, this is KEY LIME PIE FACTORY® customer support. How can we assist you today? Reply STOP or CANCEL to opt-out of future messages."

   4. Text HELP for assistance.

 

8. Privacy Policy Commitment

 We, KEY LIME PIE FACTORY® do not transfer consumer data to external organizations except as necessary to provide our services or as required by law.

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9. Updates to This Privacy Policy and Terms & Conditions

We may update this Privacy Policy and Terms & Conditions from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

 

10. Contact Us

If you have any questions about this Privacy Policy or Terms & Conditions regarding our text messaging and contact form services, please contact us at:

📧 Email: pies@blondgiraffe.com
📞 Phone: (305) 922-2400
📍 Address: KEY LIME PIE FACTORY® 92220 Overseas Hwy Tavernier FL 33070 USA

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For more information, please visit our Privacy Policy and Terms & Conditions.

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